Privacy Policy
At Etia Mart, we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. By using Etia Mart, you agree to the collection and use of your data in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you use our website and services:
- Personal Identification Information: Name, phone number, address, email address, and payment details.
- Order Information: Details of the products you order from us, delivery preferences, and payment transactions.
- Usage Data: Information about how you interact with our website, such as IP address, browser type, device type, and pages visited.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and deliver your grocery orders, and manage customer service inquiries.
- Customer Support: To respond to your queries, complaints, and feedback, ensuring that we provide the best possible service.
- Communication: To send order confirmations, updates, promotional offers, and other information related to your shopping experience.
- Improvement of Services: To analyze user behavior and improve the overall user experience of our website and services.
- Security: To detect, prevent, and address fraud or other illegal activities.
3. Data Protection
We take the protection of your personal data seriously and implement appropriate security measures to safeguard your information. These measures include:
- Encryption: We use industry-standard encryption to protect sensitive data, such as payment information, during transmission.
- Access Control: Only authorized personnel have access to your personal data, ensuring confidentiality.
- Regular Audits: We regularly review our security practices to ensure that your data is handled securely.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following:
- Service Providers: Third-party companies that assist us in operating our business (such as payment processors, delivery partners, etc.), but only for the purpose of fulfilling your order or providing services you request.
- Legal Requirements: If required by law, we may disclose your information in response to a legal process (e.g., a subpoena, court order) or to comply with applicable regulations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us track your preferences and improve functionality. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to any legal obligations we may have.
- Opt-out: You can unsubscribe from our marketing emails or promotional messages at any time by following the unsubscribe link in our communications or contacting us directly.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.
8. Changes to this Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and indicate the date of the latest revision. We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns regarding our Privacy Policy or how we handle your personal data, please feel free to contact us at:
Etia Mart
Email: etiamart@nagacart.com
Phone: +91 9089380336
Address: Dimapur, Nagaland